Remote Support
24/7 Expert Assistance for Maximum Uptime
Experience unparalleled support with our global network of service centers, available 24/7 to ensure your installations achieve maximum uptime. Our cutting-edge virtual collaboration services deliver expert assistance exactly when and where you need it.
Experience seamless service with our remote capabilities.
Remote support & Service solutions
Our highly skilled, certified engineers provide efficient service solutions using advanced Remote Support tools. By logging into control systems directly and guiding customer personnel in the field, Kongsberg Maritime ensures comprehensive support. Our services include:
- Direct logon support for control systems
- Remote guidance for field personnel
- 24/7 technical and operational assistance
Unlock the full potential of your systems—contact Kongsberg Maritime today to explore our remote capabilities tailored to your product and software versions.
Benefits of remote support & service
Access to our global network empowers onboard personnel in faultfinding and maintenance operations, providing expert guidance and support.
By using remote support tools, we minimize the need for service trips, significantly reducing operational costs.
Remote services help solve problems efficiently, reducing both costs and downtime while improving quality and safety in faultfinding and maintenance operations.
Immediate Remote Support Diagnostics, Configuration, and Virtual Expert services help reduce downtime by providing real-time solutions.
We offer real-time virtual onboard support and remote assistance during critical and complex operations to ensure smooth functioning.
Our remote services include robust malware protection and cyber security measures to safeguard installations.
Yes, we offer remote training with installation-specific equipment to ensure personnel are well-prepared.
Periodic inspections help in preventive maintenance, reducing the likelihood of unexpected issues and ensuring better preparation prior to service visits through remote inspection and surveys.
Key Performance Indicators – Our Promise
Remote support is a tool for KONGSBERG-certified engineers worldwide to connect to an installation upon customer request and provide remote support.
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We provide immediate worldwide technical and spares telephone support for all products, ensuring assistance is available at any time through Kongsberg Maritime support centers.
9/7 Support -
We strive for an eight-hour working day response time for all emails addressed to Kongsberg Maritime support centers, ensuring prompt assistance.
Response time -
We aim to resolve issues on the first attempt, every time, to minimize costs and reduce downtime for our customers.
First-time fix -
We are committed to addressing and solving all your challenges, ensuring no service requests are declined.
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