Service Support Administrator
Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea, and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales, and service facilities in 34 countries. Kongsberg Maritime is a market leader in systems for positioning, surveying, navigation, and automation. Important markets include countries with significant offshore and shipyard industries. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation at sea.
At KONGSBERG, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.
KONGSBERG is a leading global technology group. Throughout our proud two-hundred-year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners, and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We work determined to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.
KONGSBERG – Protechting People & Planet For inspiration and more info watchthis video and visit: Kongsbergwebsite
We are looking for a highly organised and detail-oriented Service Support Administrator to join the Parts and Service Support Group who will be responsible for all aftermarket service quotes, invoices, technician reports, etc. for their specific region or department. The Parts and Service Admin will be the "go-to" person for all customer communications, with the exception of scheduling and technical issues. All customers will receive timely and accurate service quotations, invoices and responses to all billing and account enquiries.
Key accountabilities:
• Prepare service and spare parts quotes as requested by the customer including quoting, ordering, confirming, invoicing, and collections.
• Open sales orders for parts and service.
• Request purchase orders from customers.
• New customer registration and Due diligence check on business partners and vessels
• Coordinate to order any parts necessary for the job that are unavailable in stock. Answer any customer questions relating to this purchase.
• Communicate with the customer during the service and assist with all questions other than engineer scheduling or technical issues.
• Update ERP for all job-related activities including, but not limited to, time, expenses and parts
• Review project information for accuracy. Have Group manager review if multiple visits were required or if project substantially exceeded quote to customer.
• Invoice customer and follow-up with customer if invoice is not paid timely.
• Other projects and assignments as directed by Manager or Director.
• Optional- On-call rotation
• Participate in KPI and P&L meetings
• Some Finance duties including but not limited to; reporting, collections, and Accounts payable
• Handle all quoting and billing inquiries unless a Manager’s approval is needed for credits, discounts, etc.
• Meetings with engineering Group Managers and TAs to make final financial decisions on service jobs.
• Talk directly with customers to collect unpaid debt.
Qualifications and experience:
• Minimum of 3 years’ experience in Customer Service or Finance
• Must be willing to travel to the United States for some trainings and collaborations
• Knowledge of KM Worldwide organizations, products, deliveries, and customers a plus.
• Committed and reliable
• Experience with Microsoft Dynamics or other Windows bases ERP system is a plus
• Knowledge of operating a PC and working with Microsoft Office
• Ability to manage time and meet required deadlines with little direction
• Good written and verbal English communication with both internal and external customers
• High level of customer service skills
• Ability to be self-sufficient
• Good judgement and discretion and the ability to handle confidential information properly
• Positive attitude and ability to work well with others.
Attitudes:
• Ability to handle simultaneous activities and work in a hectic environment.
• Ability to manage time and meet required deadlines.
• Positive attitude and ability to work well with others.
• Able to work within a team to achieve agreed goals.
• Ability to adjust to constant changes in work situations.
• Ability to handle several tasks at the same time, solving problems with a fast pace and under pressure with a teamwork attitude.
• Proactive and able to anticipate needs and potential issues.
KONGSBERG is an equal opportunity employer. With us, you will be offered a competitive salary and benefit packages with good development opportunities in an international environment. We offer an inspiring and safe work-environment and the possibility to work with sustainable and exciting solutions for the future.
Work Location: VeraCruz, Mexico
Closing date by November, 12.
At KONGSBERG, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.
KONGSBERG is a leading global technology group. Throughout our proud two-hundred-year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners, and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We work determined to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.
KONGSBERG – Protechting People & Planet For inspiration and more info watchthis video and visit: Kongsbergwebsite
We are looking for a highly organised and detail-oriented Service Support Administrator to join the Parts and Service Support Group who will be responsible for all aftermarket service quotes, invoices, technician reports, etc. for their specific region or department. The Parts and Service Admin will be the "go-to" person for all customer communications, with the exception of scheduling and technical issues. All customers will receive timely and accurate service quotations, invoices and responses to all billing and account enquiries.
Key accountabilities:
• Prepare service and spare parts quotes as requested by the customer including quoting, ordering, confirming, invoicing, and collections.
• Open sales orders for parts and service.
• Request purchase orders from customers.
• New customer registration and Due diligence check on business partners and vessels
• Coordinate to order any parts necessary for the job that are unavailable in stock. Answer any customer questions relating to this purchase.
• Communicate with the customer during the service and assist with all questions other than engineer scheduling or technical issues.
• Update ERP for all job-related activities including, but not limited to, time, expenses and parts
• Review project information for accuracy. Have Group manager review if multiple visits were required or if project substantially exceeded quote to customer.
• Invoice customer and follow-up with customer if invoice is not paid timely.
• Other projects and assignments as directed by Manager or Director.
• Optional- On-call rotation
• Participate in KPI and P&L meetings
• Some Finance duties including but not limited to; reporting, collections, and Accounts payable
• Handle all quoting and billing inquiries unless a Manager’s approval is needed for credits, discounts, etc.
• Meetings with engineering Group Managers and TAs to make final financial decisions on service jobs.
• Talk directly with customers to collect unpaid debt.
Qualifications and experience:
• Minimum of 3 years’ experience in Customer Service or Finance
• Must be willing to travel to the United States for some trainings and collaborations
• Knowledge of KM Worldwide organizations, products, deliveries, and customers a plus.
• Committed and reliable
• Experience with Microsoft Dynamics or other Windows bases ERP system is a plus
• Knowledge of operating a PC and working with Microsoft Office
• Ability to manage time and meet required deadlines with little direction
• Good written and verbal English communication with both internal and external customers
• High level of customer service skills
• Ability to be self-sufficient
• Good judgement and discretion and the ability to handle confidential information properly
• Positive attitude and ability to work well with others.
Attitudes:
• Ability to handle simultaneous activities and work in a hectic environment.
• Ability to manage time and meet required deadlines.
• Positive attitude and ability to work well with others.
• Able to work within a team to achieve agreed goals.
• Ability to adjust to constant changes in work situations.
• Ability to handle several tasks at the same time, solving problems with a fast pace and under pressure with a teamwork attitude.
• Proactive and able to anticipate needs and potential issues.
KONGSBERG is an equal opportunity employer. With us, you will be offered a competitive salary and benefit packages with good development opportunities in an international environment. We offer an inspiring and safe work-environment and the possibility to work with sustainable and exciting solutions for the future.
Work Location: VeraCruz, Mexico
Closing date by November, 12.