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Service Project Coordinator

There has never been a more exciting time to work in Kongsberg Maritime than right now. With us, you will be in forefront of enabling the business to achieve their objectives through technical support. You will be joining the organisation at a time when digital innovation is key to the success of the company, and we want people to help us shape this journey. We are searching for:

Service Project Coordinator

In this role you will be part of Global Customer Supports and carry out the planning and management of service orders and contracts, supporting customer quotations and ensuring on-time delivery against target cost and quality regarding customers service activities of Kongsberg’s Systems on our customers vessels and at major shipyards around the world. 

 

At KONGSBERG, we believe that diversity fuels innovation. We encourage you to apply, even if you do not meet every requirement. Your unique perspective is valuable to us. Your skills, attitude and perspective could be exactly what we are looking for!

Key responsibilities:

  • Managing customer service inquiries and that will provide a professional and competent to all Kongsberg Customers, performing according to the company Quality Assurance guidelines, governance and strategic initiatives, contributing to KM and company goals and revenues.
  • Reassuring that KM Governance and trade guideline procedures are understood and followed.
  • Coordinating and assisting in general enquiries and answer the company incoming service requests / arranging service activities (in cooperation with the Service Manager and the Service Planner) as well as assist customers requesting trouble shooting (by contacting the relevant Product Centers).
  • Maintaining a 24-hour on call service support including weekends and holidays.
  • Service Engineers allocation.
  • Service Engineers UR monitoring.
  • Service Engineers Service Reports monitoring.
  • Dry Dock Planning to be utilized for confirming regular / preventative maintenance service jobs.
  • Hand-over files of Service Jobs to Service Administrator for invoicing (check of technician expenses, overtime, etc. related to the service jobs being executed).
  • Monitor that the agreed Service Jobs executed on board Turkish vessels abroad in line with agreed service process.

 

Key qualifications:

  • Technical Education (BSc. MSc, or equivalent) would be a plus.
  • Customer facing technical and/or business support experience, preferably related to specifically Ships Service or Ship Supply Services active in the Shipping Sector.
  • ERP experience.
  • Understanding of the change control and logistics processes.
  • Technical and Commercial Understanding.
  • Contractual Understanding.
  • Project Management skills.
  • Performance Driven self-orientation.
  • Ability to cooperate well with others.
  • Ability to coordinate and orchestrate a team working remotely and in different timezones.

 

You are able to

  • act on own initiative, make things happen and accept responsibility for the results
  • adhere to company rules and procedures and execute plans with commitment and determination
  • demonstrate specialist knowledge and expertise in own area
  • clear and structured communication

 

What we can offer you

  • An exciting and important position working for the world-leading supplier of maritime solutions
  • International work environment and multidisciplinary team collaboration
  • Professional development and career opportunities
  • We offer the possibility to work with sustainable and exciting solutions for the future
  • We offer the highest standard and working conditions

 

Work location
Turkey, Istanbul 

Point of contact
Bulent Yıldız, bulent.yildiz@km.kongsberg.com 

 

KONGSBERG is a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We are determined in our work to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

Protechting people and planet!