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Remote Support
24/7 Expert Assistance for Maximum Uptime
Experience unparalleled support with our global network of service centers, available 24/7 to ensure your installations achieve maximum uptime. Our cutting-edge virtual collaboration services deliver expert assistance exactly when and where you need it.
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Global network of certified Experts
Global network of certified Experts
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Cyber Security
Cyber Security
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Reduce operational cost
Reduce operational cost
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Remote Training
Remote Training
REMOTE SUPPORT & SERVICE
Experience seamless service with our remote capabilities.
BENEFITS OF REMOTE SUPPORT & Service
- Access to KONGSBERG’s global network of certified Experts in the Loop to empower personnel onboard installations in faultfinding or maintenance operations
- Reduce operational cost and minimise the number of service trips
- Solve problems effectively using remote services to reduce cost and downtime and provide improved quality and safety in faultfinding and maintenance operations
- Reduce down time by using immediate Remote Support Diagnostics, Configuration and Virtual Expert services
- Real time virtual, onboard support
- Remote Assistance during critical and complex operations
- Malware Protection, Cyber Security
- Remote Training with installation-specific equipment
- Periodic inspection for preventive maintenance
- Improved preparation prior to service visits by REMOTE inspection and survey.
KEY PERFORMANCE INDICATORS – OUR PROMISE
- Always – 24/7: immediate worldwide technical and spares telephone support will be given for all products, through Kongsberg Maritime support centers.
- Response time: we aim for eight-hour working day response times for emails addressed to Kongsberg Maritime support centers.
- First time fix: we always endeavour to fix the problem first time, every time, to minimise costs.
- No declined service requests: we aim to respond to and solve all your challenges.
Remote Services
Remote Services is a tool for KONGSBERG-certified engineers worldwide to connect to an installation upon customer request and provide remote support.
The system is designed to address the challenges of establishing a secure and reliable remote session to the vessel’s control system via satellite communications.
Benefits
- Minimise the number of service trips, thus reducing the operational cost
- Reduce the requirement for onboard KONGSBERG personnel by delivering specialist support remotely
- Reduce downtime for remote locations where access for service engineers is difficult
- Operational support and guidance
- Periodic inspection for preventive maintenance
- Protect the installation from malware, thus reducing downtime
Features
- Efficient data routing through KONGSBERG network nodes around the world
- Diagnostic and configuration possibilities from Kongsberg offices within the KONGSBERG Global Secure Network, when remote accessing onboard control systems
- All sessions must be initiated and confirmed by personnel on board. Only certified Kongsberg engineers can access remote operation rooms located on Kongsberg sites
- 24/7 live monitoring of network link for remote connections, to ensure the link is working when service is needed
- Remote support does not require public and/or static IP addresses
- Uses existing internet connection on the vessel
- Works on low bandwidth / high latency links
- Easy-to-use services for technically skilled personnel, that do not require any additional training for the personnel onboard