Training Coordinator - Brazil
Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea, and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales, and service facilities in 34 countries. Kongsberg Maritime is a market leader in systems for positioning, surveying, navigation, and automation. Important markets include countries with significant offshore and shipyard industries. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation at sea.
At KONGSBERG, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.
KONGSBERG is a leading global technology group. Throughout our proud two-hundred-year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners, and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We work determined to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.
KONGSBERG – Protechting People & Planet
An exciting opportunity has arisen as Training Coordinator, reporting to Operations Manager. In this role, you will be responsible for for all front-line communications with customers.
The Training Coordinator is responsible to be a first line contact with customers. All of them should receive timely and accurate responses. This position requires extensive customer support skills as it requires frequent contacts with customers and internal colleagues across offices. This analyst will work with the spare parts and service support team to accurately meet customer needs.
Key Accountabilities:
• Provide excellent level of support to customers by phone and e-mail.
• Set up and book course participates into courses, using KM Course database.
• Responsible for correct data allocation
• Responsible to support the invoicing team related to student’s information.
• Ensure implementation, including development, establishment, and coordination of all internal product-training activities for our Kongsberg Maritime employees and partners.
• Be actively involved in training and presentations of training internally and externally.
• Ensure quality of the training programs.
• Establish and maintain a close dialogue with the department manager, as well as product departments regarding training philosophy and needs.
• Develop and maintain a good dialogue with training coordinators worldwide and in other departments.
• Participate in planning to optimize department execution plan for courses.
• Make sure routines and procedures are followed, updated, and developed.
• Responsible for the main mailbox and daily communication with customers. Make sure that the mailbox and response time is within agreed limits.
• Give support to local and external instructors and students.
• Give assistance to and execute work-tasks delegated from the Department Manager.
• Give support on quotations and course information.
Authority
• Prioritize and schedule work tasks within the department.
• Instruct department personnel assignments.
• Make documentation and checklists.
• Organize instructors’ agendas and maintain the schedule board organized.
Qualifications and Experience:
• Bachelor’s degree in business administration, tourism or related areas.
• Ability to handle simultaneous activities and work in a hectic environment.
• Be a good customer representative and have negotiation skills.
• Structured and accurate.
• Fluent English written and spoken.
• Spanish is a plus.
You are able to:
• Committed and reliable.
• Handle all customer requests in a professional and polite way.
• Positive attitude and ability to work well with others.
• Collaborative. Able to work within a team to achieve agreed department goals.
• Attitudes and work reflecting company values.
• Must familiarize with our customers internal purchasing/invoicing systems.
• Flexible.
• Need to be structured and organized.
• Self-driven, able to work independently.
KONGSBERG is an equal opportunity employer. With us, you will be offered a competitive salary and benefit packages with good development opportunities in an international environment. We offer an inspiring and safe work-environment and the possibility to work with sustainable and exciting solutions for the future.
Work Location: Niterói, RJ – presential position
Closing date by July 14th, 2024.
At KONGSBERG, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.
KONGSBERG is a leading global technology group. Throughout our proud two-hundred-year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners, and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We work determined to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.
KONGSBERG – Protechting People & Planet
An exciting opportunity has arisen as Training Coordinator, reporting to Operations Manager. In this role, you will be responsible for for all front-line communications with customers.
The Training Coordinator is responsible to be a first line contact with customers. All of them should receive timely and accurate responses. This position requires extensive customer support skills as it requires frequent contacts with customers and internal colleagues across offices. This analyst will work with the spare parts and service support team to accurately meet customer needs.
Key Accountabilities:
• Provide excellent level of support to customers by phone and e-mail.
• Set up and book course participates into courses, using KM Course database.
• Responsible for correct data allocation
• Responsible to support the invoicing team related to student’s information.
• Ensure implementation, including development, establishment, and coordination of all internal product-training activities for our Kongsberg Maritime employees and partners.
• Be actively involved in training and presentations of training internally and externally.
• Ensure quality of the training programs.
• Establish and maintain a close dialogue with the department manager, as well as product departments regarding training philosophy and needs.
• Develop and maintain a good dialogue with training coordinators worldwide and in other departments.
• Participate in planning to optimize department execution plan for courses.
• Make sure routines and procedures are followed, updated, and developed.
• Responsible for the main mailbox and daily communication with customers. Make sure that the mailbox and response time is within agreed limits.
• Give support to local and external instructors and students.
• Give assistance to and execute work-tasks delegated from the Department Manager.
• Give support on quotations and course information.
Authority
• Prioritize and schedule work tasks within the department.
• Instruct department personnel assignments.
• Make documentation and checklists.
• Organize instructors’ agendas and maintain the schedule board organized.
Qualifications and Experience:
• Bachelor’s degree in business administration, tourism or related areas.
• Ability to handle simultaneous activities and work in a hectic environment.
• Be a good customer representative and have negotiation skills.
• Structured and accurate.
• Fluent English written and spoken.
• Spanish is a plus.
You are able to:
• Committed and reliable.
• Handle all customer requests in a professional and polite way.
• Positive attitude and ability to work well with others.
• Collaborative. Able to work within a team to achieve agreed department goals.
• Attitudes and work reflecting company values.
• Must familiarize with our customers internal purchasing/invoicing systems.
• Flexible.
• Need to be structured and organized.
• Self-driven, able to work independently.
KONGSBERG is an equal opportunity employer. With us, you will be offered a competitive salary and benefit packages with good development opportunities in an international environment. We offer an inspiring and safe work-environment and the possibility to work with sustainable and exciting solutions for the future.
Work Location: Niterói, RJ – presential position
Closing date by July 14th, 2024.