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Technical Account Manager

An exciting opportunity has arisen as Technical Account Manager at our Seatex division in Kongsberg Discovery (KD) to strengthen the team supporting our customers on all Seatex products.

The Technical Account Manager role is part of Seatex Customer Support department, which is a part of the Customer Services Division. Kongsberg Discovery Customer Services delivers support activities to vessel owners and customers based and operating worldwide.

In the role of Technical Account Manager, you will be a part of the team contributing to making our customers successful in being operational in their business. Your main responsibility is to follow up a portfolio of customers with Service Agreements and of major importance, to secure our customers the most profitable and efficient operation. Our customers demand uptime on their assets and strive to keep total cost of ownership as low as possible. In this, there is an opportunity for us to act as a reliable partner using our competence to provide aftermarket solutions and service to help them reach their goals.

 

Main tasks and responsibilities

  • Be a main contact person for a select portfolio of customers with Service Agreements, primarily within offshore seismic and oil/gas.
  • Be a part of the support operation and ensure all communication and customer requests are given the right attention/priority and response.
  • Proactively follow up on all inquiries to ensure continuous progress and proper actions towards our customers.
  • Assist Kongsberg Discovery Customer Services network in technical and operational issues.
  • Ensure that work is performed in accordance with the Kongsberg Discovery Quality Management System (QMS/HSE/Security) and in accordance with KD values.
  • Travel as required.

 

Qualifications and experience

  • Engineer (BSc/MSc) or relevant technical education/experience.
  • Experience from offshore/ship electronics.
  • Fluent written and spoken English and native language.
  • Experience and knowledge of Kongsberg Discovery/Kongsberg Maritime’s products.

 At KONGSBERG, we believe that diversity fuels innovation. We encourage you to apply, even if you do not meet every requirement. Research shows that women and minority groups are less likely to apply to jobs unless they meet every single qualification. Your unique perspective is valuable to us. Your skills, attitude and perspective could be exactly what we are looking for!

This employment may require security clearance by the Norwegian National Security Authority, clearance through Civil Aviation Authority or a background check.

 

We expect that you

  • Are self-driven, able to make things happen and accept responsibility for our goals.
  • Are practical, with a hands-on approach to complex tasks.
  • Have a positive attitude, cope with challenges and finding solutions.
  • Communicate in a clear, precise, and structured manner.
  • Focus on the customer’s needs and expectations, guide, and advice the client to the best KD solution.

 

What we can offer

  • An inspiring and safe work environment.
  • Good personal and professional development opportunities in an international environment.
  • The possibility to work with sustainable and exciting solutions for the future.
  • Competitive salary and benefit packages.
  • Flexible work hours and holiday arrangements in addition to good pension and insurance schemes.

 

Work location

Trondheim, Pirsenteret

 

Point of Contact

Mads Kristian Aas
Customer Support Manager
+47 45 27 86 60

 

Kongsberg Discovery is responsible for product and technology development, supply chain operations, and project delivery for KONGSBERG's subsea and marine surface sensors, hydroacoustic positioning, sonar & mapping systems, robotic vessels, and communications systems. Through its comprehensive portfolio of offerings, Kongsberg Discovery continues to be recognized as a world leader in its core markets all over the world. We have a strong history and track record of delivering world-class products and services to customers across the globe. There is a firm focus on developing advanced technological and autonomous systems that optimize operations at sea – while simultaneously reducing the environmental impact – our solutions are key in transforming the maritime sector for a more sustainable future.

KONGSBERG is a leading global technology group. Throughout our proud two-hundred-year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We are determined in our work to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

Protechting people and planet.