Services Coordinator - KD LATAM
Kongsberg Discovery is responsible for product and technology development, supply chain operations, and project delivery for KONGSBERG's subsea and marine surface sensors, hydroacoustic positioning, sonar & mapping systems, robotic vessels, and communications systems. Through its comprehensive portfolio of offerings, Kongsberg Discovery continues to be recognized as a world leader in its core markets all over the world. We have a strong history and track record of delivering world-class products and services to customers across the globe. There is a firm focus on developing advanced technological and autonomous systems that optimize operations at sea – while simultaneously reducing the environmental impact – our solutions are key in transforming the maritime sector for a more sustainable future.
At Kongsberg, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.
KONGSBERG – Protechting People & Planet
For inspiration and more info watch this video and visit: Kongsbergwebsite
We are seeking a dedicated and highly organized Service Coordinator to manage service requests, coordinate with various departments, and ensure seamless customer interactions for the Kongsberg Discovery division, within the office of Kongsberg Maritime Mexico. The ideal candidate will have strong customer service skills, experience in a technical or engineering environment, and proficiency in ERP and CRM systems. Fluency in both English and Spanish is required.
Key Responsibilities:
Customer Service Management:
• Handle and prioritize service requests from customers.
• Communicate with customers before and during service, addressing all questions related to engineer scheduling and job specifics.
• Ensure customer satisfaction through timely and accurate responses.
Departmental Coordination:
• Interface with Global Customer Services (GCS), Sales, KSM, Logistics, Finance, and other relevant departments.
• Collaborate with the engineering team to define and discuss the scope of work with customers.
• Attend routine meetings with project departments, regional and global coordinators for resource sharing.
• Stay in close collaboration with sister company offices regarding warranty services, billing, delivery, and job specifics.
Administrative Duties:
• Prepare quotes for services and spare parts as requested by customers.
• Open sales orders for parts and services and request purchase orders from customers.
• Update ERP for all job-related activities including time, expenses, and parts.
• Create and review new work orders, ensuring accurate customer information is set up in ERP and CRM systems.
• Debrief with service engineers and follow up with handover to the admin team after service jobs.
• Review and approve expense reports for accuracy.
Financial Responsibilities:
• Invoice customers and follow up if invoices are not paid timely.
• Participate in KPI and P&L meetings and improvement plans.
• Assist with finance duties including reporting, collections, and accounts payable.
Quality Assurance and Compliance:
• Ensure compliance with current HSE/Export control policies for all service trips.
• Review project information for accuracy and discuss with Group Manager if multiple visits were required or if the project substantially exceeded the quote.
Training Coordination:
• Coordinate training requests and complete the administrative process for each course within the training department.
Reporting and Improvement:
• Prepare KPI reports.
• Suggest procedural improvements and report needs to the Manager.
• Additional Information:
• Additional tasks as deemed necessary by Manager, Group Manager, or Director.
• Responsible for CRM service email queues for coordination and respective department.
Authority:
• Carry out actions to prevent errors within our delivery and scope of work.
• Assign all service appointments for resources.
• Suggest improvements on procedures and report needs to Manager.
Qualifications and Experience:
• Minimum of 3-5 years of experience in a similar role within a technical or engineering environment.
• Experience with hydroacoustic survey projects is a plus.
• Strong customer service skills with the ability to handle high-pressure situations.
• Proficiency in ERP and CRM systems.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Fluency in both English and Spanish, with strong verbal and written communication skills in both languages.
KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Work Location: Veracruz, Mexico
Closing date by August 3rd, 2024.
At Kongsberg, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.
KONGSBERG – Protechting People & Planet
For inspiration and more info watch this video and visit: Kongsbergwebsite
We are seeking a dedicated and highly organized Service Coordinator to manage service requests, coordinate with various departments, and ensure seamless customer interactions for the Kongsberg Discovery division, within the office of Kongsberg Maritime Mexico. The ideal candidate will have strong customer service skills, experience in a technical or engineering environment, and proficiency in ERP and CRM systems. Fluency in both English and Spanish is required.
Key Responsibilities:
Customer Service Management:
• Handle and prioritize service requests from customers.
• Communicate with customers before and during service, addressing all questions related to engineer scheduling and job specifics.
• Ensure customer satisfaction through timely and accurate responses.
Departmental Coordination:
• Interface with Global Customer Services (GCS), Sales, KSM, Logistics, Finance, and other relevant departments.
• Collaborate with the engineering team to define and discuss the scope of work with customers.
• Attend routine meetings with project departments, regional and global coordinators for resource sharing.
• Stay in close collaboration with sister company offices regarding warranty services, billing, delivery, and job specifics.
Administrative Duties:
• Prepare quotes for services and spare parts as requested by customers.
• Open sales orders for parts and services and request purchase orders from customers.
• Update ERP for all job-related activities including time, expenses, and parts.
• Create and review new work orders, ensuring accurate customer information is set up in ERP and CRM systems.
• Debrief with service engineers and follow up with handover to the admin team after service jobs.
• Review and approve expense reports for accuracy.
Financial Responsibilities:
• Invoice customers and follow up if invoices are not paid timely.
• Participate in KPI and P&L meetings and improvement plans.
• Assist with finance duties including reporting, collections, and accounts payable.
Quality Assurance and Compliance:
• Ensure compliance with current HSE/Export control policies for all service trips.
• Review project information for accuracy and discuss with Group Manager if multiple visits were required or if the project substantially exceeded the quote.
Training Coordination:
• Coordinate training requests and complete the administrative process for each course within the training department.
Reporting and Improvement:
• Prepare KPI reports.
• Suggest procedural improvements and report needs to the Manager.
• Additional Information:
• Additional tasks as deemed necessary by Manager, Group Manager, or Director.
• Responsible for CRM service email queues for coordination and respective department.
Authority:
• Carry out actions to prevent errors within our delivery and scope of work.
• Assign all service appointments for resources.
• Suggest improvements on procedures and report needs to Manager.
Qualifications and Experience:
• Minimum of 3-5 years of experience in a similar role within a technical or engineering environment.
• Experience with hydroacoustic survey projects is a plus.
• Strong customer service skills with the ability to handle high-pressure situations.
• Proficiency in ERP and CRM systems.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Fluency in both English and Spanish, with strong verbal and written communication skills in both languages.
KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Work Location: Veracruz, Mexico
Closing date by August 3rd, 2024.