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Inbound Sales Manager

Are you passionate about customer service and sales?

Join our dynamic team at Kongsberg Discovery as an Inbound Sales Manager! In this role, you will play a critical part in our global sales operations, collaborating closely with Sales Representatives and Regional Sales Managers to manage aftermarket products and spare parts orders. Your mission will be to deliver exceptional customer service, ensure smooth order processing, and facilitate seamless coordination between departments—all while driving customer satisfaction and contributing to company profitability.

What you will be doing
Sales and Order Management:

  • Process sales orders and prepare quotes with accuracy and efficiency
  • Proactively follow up on customer inquiries to ensure satisfaction

Customer Support and Issue Resolution:

  • Address and resolve customer complaints in a professional manner
  • Provide detailed technical and product information to assist customers and to the global sales team.

Technical Responsibility – Team Leadership and Technical Support:

  • Primary Point of Contact: You will act as the main contact for the global inbound sales team, ensuring that technical inquiries and challenges are addressed effectively
  • Guidance and Support: You will provide technical advice and support to the sales team, ensuring they have the necessary knowledge and resources to succeed
  • Collaboration and Performance: You will foster collaboration within the team and drive a culture of high quality and service excellence

Data Management and Systems Coordination:

  • Maintain accurate customer and order information in ERP and CRM systems
  • Ensure a streamlined workflow by updating systems and collaborating with internal teams
  • Work closely with logistics, procurement, and technical support teams to guarantee on-time delivery

Cross-Department Collaboration:

  • Foster strong relationships across multiple departments and regional offices to ensure consistent service delivery

About you
We are looking for someone who is:

  • Customer-Focused: Passionate about delivering outstanding customer service and anticipating customer needs
  • Results-Driven: Motivated to meet and exceed goals in both individual and team settings
  • Organized & Detail-Oriented: Able to juggle multiple tasks while maintaining high levels of accuracy
  • Collaborative: Thrives in a multicultural, team-based environment, working across various departments
  • Solution-Oriented: Strong problem-solving skills, with the ability to manage complex situations effectively
  • Tech-Savvy: Comfortable learning and using ERP, CRM, and other digital tools

Qualifications and requirements

  • A technical background in acoustic positioning systems or a related field is preferred
  • Bachelor’s degree in a relevant field (e.g., Marine Science, Hydrography, or Engineering)
  • Proficiency in Microsoft Office and experience with ERP/CRM systems
  • Knowledge of KONGSBERG Discovery products, systems, and services is a plus

This employment requires security clearance by the Norwegian National Security Authority. The successful candidate may start work with limited accesses whilst the clearance is being processed. For more information visit www.nsm.no.

What we offer

  • The chance to work in a global company known for its innovation and cutting-edge technology
  • A collaborative and supportive team environment
  • Opportunities for professional growth and development
  • An exciting and important position working for the world-leading supplier of maritime solutions
  • Competitive pay and benefits, including attractive insurance policies and pension schemes

Location
Horten, Norway

Want to know more? Contact
Katharina Halvorsen Nygaard, Director Inbound Sales Manager, phone: +4795701423

The world is struggling with interconnected crises in climate, energy, food, and security. These issues require simultaneous action, and safeguarding marine areas and marine life is essential to addressing them and ensuring coexistence.

Kongsberg Discovery is serving the ocean space from the deepest sea to outer space. We develop technology to ensure sustainable management of marine resources, monitor climate change and critical infrastructure, and safeguard national security. Our technology aims to sustainably manage marine resources, monitor climate change, secure infrastructure, and protect national security. It is vital for offshore operations, fisheries, marine research, maritime activities, ocean energy production, infrastructure monitoring, and naval operations, addressing crucial global challenges.

We recognize the global sustainability challenges and are committed to developing solutions and products that address environmental impacts on the ocean ecosystem and resolve operational issues. The business has over 1,100 employees located in Horten, Trondheim, Bergen and Oslo in Norway, as well as operations in Alicante in Spain, Aberdeen in the UK, Lynnwood (Seattle), Houston, and New Orleans in the USA, Vancouver and Halifax in Canada, Kuala Lumpur in Malaysia, and Singapore. 

Kongsberg Discovery is part of KONGSBERG, a leading technology group based in Norway.

Protechting people and planet