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Customer Services Coordinator

An exciting opportunity has arisen as Customer Services Coordinator, reporting to Customer Services Manager. In this role you will provide frontline services for Global Customer Support. The global team works based on “follow the sun concept’’ based on an 8-hour rotation between APAC, EMEA and AMERICAS regions to provide around the clock support for our customers. You will be responsible for daily operations in KM-Support in EMEA shift (08:00-16:00 CET), providing assistance to external and internal customers and being our customers voice to the GCS organization.

Key accountabilities

  • Provide first line phone and e-mail support to our customers.   
  • Collaborate with GCS personnel worldwide.
  • Contribute to streamline frontline process in 24/7 services.  
  • Administrate communication channels, applications, databases and procurement portals access.
  • Collaborate with IT in testing tools and change implementation.
  • Support phone system users and deliver trainings.
  • Prepare training materials and work instructions.

Qualifications and experience

  • Education at Bachelor level or relevant work experience.
  • Experience from customer service.
  • Experience working with IT tools and processes.
  • Fluent written and verbal communication skills in English.
  • Knowledge of Kongsberg Maritime’s Product portfolio is considered an advantage.

At KONGSBERG, we believe that diversity fuels innovation. We encourage you to apply, even if you do not meet every requirement. Your unique perspective is valuable to us. Your skills, attitude and perspective could be exactly what we are looking for!

This employment may require security clearance by the Norwegian National Security Authority, clearance through Civil Aviation Authority or a background check.

You are able to

  • act on own initiative, make things happen and accept responsibility for the results.
  • comply to company rules and procedures and execute plans with commitment and determination.
  • use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively.
  • communicate in a clear, precise and structured way.
  • co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals.
  • able to travel for team events and other type of rollout activities.

What we can offer

  • International work environment and multidisciplinary team collaboration.
  • An inspiring and safe work environment.
  • Competitive terms including attractive insurance policies and pension schemes.
  • We offer the option to work from home office.

Work location
Kongsberg, Horten, Trondheim or Ålesund

Point of contact
Małgorzata Cieślicka, Customer Services Manager

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 3000 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

Protechting people and planet

 

Please upload your CV and cover letter in English.