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Support Advisor

Kongsberg Maritime, Global Customer Support (GCS) division is responsible for all Kongsberg Maritime’s services and support in the aftermarket. Field Service Navigation supports our Integrated Navigation systems for all types of vessels. Our projects are based on Service, Commissioning, upgrades / replacement of KM and other makers’ Integrated Navigation Systems on vessels worldwide.

The Navigation department in GCS is looking for a new Support Advisor. In this position you will take an active part in increased quality focus and advanced customer support.  The Support Advisor is a new function in the Navigation GCS department. In this role you will be part of a global team of Technical Advisors and work closely with Field Service Engineers and Lead Engineer for the discipline.

Responsibilities

  • Providing technical support to colleagues and customers worldwide
  • Being an active contributor for quality assurance in the department
  • Contributing to incident investigations and advanced cases
  • Acting as an enabler for following up cases, ensuring that progress is made, and that the customer is kept up to date on solutions
  • Collaborating with other disciplines in cases spanning across several product groups
  • Performing pre-brief and de-brief of travelling Field Service Engineers
  • On-demand: Revise and create training material used for internal and/or external courses
  • On-demand: Work as instructor for courses, mainly for internal training
  • Maintenance of documentation

Qualifications and experience

  • Preferably experience as field service engineer from maritime business
  • Engineer (BSc/MSc) or relevant technical education/experience
  • Knowledge about most subjects within the Navigation discipline
  • Overall focus on quality and customer needs
  • Accept travelling, as required
  • Fluent written and spoken Norwegian and English

At KONGSBERG, we believe that diversity fuels innovation. We encourage you to apply, even if you do not meet every requirement. Research shows that women and minority groups are less likely to apply to jobs unless they meet every single qualification. Your unique perspective is valuable to us. Your skills, attitude and perspective could be exactly what we are looking for!

This employment may require security clearance by the Norwegian National Security Authority, clearance through Civil Aviation Authority or a background check.

You are able to

  • Act on own initiative, make things happen and accept responsibility for the results
  • Demonstrate specialist knowledge and expertise in own area
  • Communicate in a clear, precise and structured way
  • Co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals
  • Ability to deal with several activities simultaneously in a hectic environment
  • Focus on the customer’s needs and expectations

What we can offer

  • International work environment and multidisciplinary team collaboration
  • Flexible working hours
  • Personal development and career opportunities

Work location
Carpus, Kongsberg

Point of contact
Aleksander Bakke

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 3000 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

KONGSBERG is a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We are determined in our work to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

Protechting people and planet