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Team Leader, Technical Support

Foster collaboration at KONGSBERG. Protechting People and Planet brings minds together for progress. 
 

Technical Support is a department in Global Customer Support, Propulsion and Handling, supporting the mechanical and hydraulic of the product portfolio. As a Team Leader Technical Support for GCS Thrusters in Ulsteinvik you will play an important role ensuring customer inquiries and requirements are met. You will lead by example, fostering a collaborative culture, driving technical excellence, and delivering outstanding customer care. 

 

Responsibilities 

  • Provide Technical Support to customers and internal stakeholders. 
  • Handle customer claims and warranty cases, and develop technical reports as required.  
  • Manage the Technical Support team, providing line management, mentoring, and engagement with other support teams. 
  • Support, develop and improve documentation related to products, services and training. 
  • Drive best practice incident management of issues impacting our customers, including escalation and communication within the business. 
  • Track and triage incidents against issues. 
  • Manage team metrics and strategic objectives. 
 

Qualifications and experience 

  • Bachelor or Master in relevant field. Relevant experience might compensate for a formal degree. 
  • Proven Leadership experience. 
  • Fluent written and verbal communication skills in Norwegian and English. 
  • Knowledge of Propulsion & Handling Thrusters product portfolio is beneficial. 
  • Experience with handling customer negotiations is beneficial. 
 

At KONGSBERG, we believe that diversity fuels innovation. We encourage you to apply, even if you do not meet every requirement. Research shows that women and minority groups are less likely to apply to jobs unless they meet every single qualification. Your unique perspective is valuable to us. Your skills, attitude and perspective could be exactly what we are looking for! 
 

This employment may require security clearance by the Norwegian National Security Authority, clearance through Civil Aviation Authority or a background check. 
 

You are able to 

  • provide your team with a clear direction, inspire and coordinate others and keep them focused on set goals. 
  • develop people through delegation, empowerment, coaching and promote self-development. 
  • comply to company rules and procedures and execute plans with commitment and determination. 
  • analyse complex issues and problems and come up with rational judgments. 
  • foster an ongoing culture of continuous improvement and enhancement of processes. 
  • communicate in a clear, precise and structured way. 
  • assert technical authority in customer negotiations. 
  • co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals. 

What we can offer 

  • An exciting and important position working for the world-leading supplier of maritime solutions 
  • International work environment and multidisciplinary team collaboration 
  • Competitive terms including attractive insurance policies and pension schemes 
  • Social welfare club with social and recreational activities 

 Protechting People and Planet guides us, and diverse backgrounds ignite problem-solving 

 

Work location 
Ulsteinvik 
 

Point of contact 
Stian S. Korsan 
 

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 3000 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers. 
 

Protechting people and planet