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Service Coordinator

An exciting opportunity awaits you as Service Coordinator at Kongsberg Discovery. In this role, you will be part of our Customer Services Operations Excellence team, collaborating with stakeholders across various teams. Now is the time to get on board with KONGSBERG and Kongsberg Discovery. We are leading the way in achieving business goals through excellent Customer Service Operations, and we're seeking a proactive and detail-oriented individual to join us.

The position reports to Operations Manager in KD Malaysia.

*What you will be doing*

  • As a Service Coordinator you will play a pivotal role in ensuring customer satisfaction and optimizing utilization of our engineers
  • By balancing customer-centric thinking, with proactiveness you'll contribute significantly to the overall success of department and its revenue
  • You will be an important link between our clients and other offices worldwide including service coordinators, field engineers and project managers
  • You must ensure that our clients’ needs are met with correct prioritization and utilization of our engineers
  • Coordinate resources internally according to KD Business needs and KPI’s
  • Ensure that work is performed in accordance with the Kongsberg Discovery Quality Management System (QMS/HSE) and relevant procedures
  • Be active in cooperation and information flow within department and between departments Follow up incoming mails in system
  • Systemizing and archiving customer correspondence
  • Administration of visa application and travel requirements
  • Coordinate support and sales activities
  • Assist both internal and external customers
  • Required to undertake ad-hoc projects/ duties which can be assigned from time-to-time
  • Occasional after office support will be required
  • Assist Project Manager when needed 

*We think you should have*

  • Ability to act on own initiative, make things happen and accept responsibility for the results
  • Min. Diploma in any fields
  • Professional working etiquette
  • At least one year experience in administrative/technical related sector
  • Proficient in Microsoft office applications
  • Organized, structured and customer-oriented person
  • Well written and spoken in English, and preferably mandarin
  • Past working experience in international setup will be an advantage
  • Ability to perform in dynamic environment by multi-tasking


At KONGSBERG, we believe that diversity fuels innovation. We encourage you to apply, even if you do not meet every requirement.  Your unique perspective is valuable to us. Your skills, attitude and perspective could be exactly what we are looking for!

*Why join us*

  • Be part of a diverse team spread across several countries, embracing collaboration and cultural diversity
  • Opportunities for career development
  • Competitive terms and conditions

*Please note that only shortlisted candidates will be notified for an interview. *

*Kongsberg employees are reminded to notify their department manager prior to application for any position within the company

Work location: 27-5, The Boulevard, Mid Valley City Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia

Kongsberg Discovery is responsible for product and technology development, supply chain operations, and project delivery for KONGSBERG's subsea and marine surface sensors, hydroacoustic positioning, sonar & mapping systems, robotic vessels, and communications systems. Through its comprehensive portfolio of offerings, Kongsberg Discovery continues to be recognized as a world leader in its core markets all over the world. We have a strong history and track record of delivering world-class products and services to customers across the globe. There is a firm focus on developing advanced technological and autonomous systems that optimize operations at sea – while simultaneously reducing the environmental impact – our solutions are key in transforming the maritime sector for a more sustainable future.

KONGSBERG is a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We are determined in our work to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

Protechting people and planet