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Aftermarket Service Coordinator

An exciting opportunity has arisen as Aftermarket Service Coordinator in Kongsberg Maritime. With strong leadership skills and a customer mindset you will be responsible for the coordination of a team of skilled Service Engineers, who perform in-field services, including commissioning, upgrades, maintenance, and repairs.

You will bring a strong background of planning and executing projects to the role, with experience of working closely with internal stakeholders and customers to deliver quality and reliability through our team. You care for your team and lead as a good example to ensure safe service execution, where the health and wellbeing of our employees are our top priority.

Plan for progress. Protechting People and Planet is our roadmap.

Responsibilities

  • Accountable for customer satisfaction, and management of customer expectations on field service jobs.
  • Conducting risk reviews and analysis of field service projects in-line with company processes.
  • Close cooperation with with all internal stakeholders to ensure a one team approach culture.
  • Follow quality standards to ensure accuracy and quality of work performed by the Field Service personnel and jobs managed under their control.
  • Work with Sales and Service Operations manager to create FSE development plans and to gauge skills base requirements for the product centres aftermarket offerings.
  • Keep in close contact with key customers to develop and maintain strong relationships, promoting the company values.
  • Together with our customers scope and plan field service jobs.
  • Provide quotations and invoicing of service jobs.
  • Assist when required by the Sales and Service Operation manager with business development duties and long-term strategic planning.
  • Preparing and submitting quotations and details of costs for work to be done.
  • Assisting with bids for new contracts and supporting the activities of buyers.
  • Monitoring the finances at the different stages of a project to ensure it stays within the budgeted costs

Qualifications and experience

  • HNC in an engineering discipline or similar required.
  • Ability of operate calmly under pressure to meet deadlines and changing priorities.
  • Ability to manage projects to ensure quality, cost and deadlines are not compromised.
  • Relevant experience with marine equipment, RAS / FAS preferably.
  • High degree of computer literacy in Microsoft Office applications.
  • Familiarity with ERP systems.
  • Background from Field Service would be of benefit.

This employment may require security clearance.

At KONGSBERG, we believe that diversity fuels innovation. We encourage you to apply, even if you do not meet every requirement. Research shows that women and minority groups are less likely to apply to jobs unless they meet every single qualification. Your unique perspective is valuable to us. Your skills, attitude and perspective could be exactly what we are looking for!

You are able to

  • act on own initiative, make things happen and accept responsibility for the results
  • understand the organization's informal rules and structures and utilize political processes effectively to get things done
  • communicate in a clear, precise and structured way
  • co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals
  • be aware of own strengths and limitations and pursue learning and career development opportunities
  • adhere to company rules and procedures and execute plans with commitment and determination
  • work with a continuous improvement mindset, promoting the same behaviours in your team

What we can offer

With us, you will be offered a competitive salary and benefit packages with good development opportunities in an international environment. We have flexible work hours and holiday arrangements in addition to a good pension and insurance scheme. We offer an inspiring and safe work-environment and the possibility to work with sustainable and exciting solutions for the future. 

Protechting People and Planet guides us, and diverse backgrounds ignite problem-solving

Work location
Gateshead

Point of contact
Adam Hamed, Sales and Service Operations Manager

+44 7858 301212

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 3000 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

KONGSBERG is a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We are determined in our work to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

Protechting people and planet